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After the customer purchased the product, problems occurred in the use process, resulting in the product can not be used normally. Customers will complain about their dissatisfaction with the product through various channels (telephone, email, letters and visits, etc.). No matter which channel the customer complains through, always remember not to argue, listen patiently, sort out the customer's problems, and then express your views at the appropriate time.
Dare to admit mistakes
Never lose your temper with your customers. Learn to control your emotions and be a high EQ salesperson. The customer may be angry, but you must accept it patiently. Don't make excessive excuses. Just admit your mistake. Respect for customers is a necessary quality for a competent salesperson. Even if you know the customer's misunderstanding or are scolded by the customer for no reason, you should still listen to the customer quietly. Sometimes when you listen patiently, the customer's anger will disappear and the customer's dissatisfaction will be solved unconsciously. Many people are anxious to find an excuse to deal with customers before they express their dissatisfaction. If you explain again and again, customers will have an emotional aversion. Once his dissatisfaction is serious, it will take more customers away.
